Terms & Conditions

Submit your details and a dedicated Luné Travel consultant will contact you within 24 hours to discuss your travel needs and provide a personalised quote.

Prices are indicative and subject to availability, seasonality, exchange rate fluctuations, airline fare changes, fuel surcharges, and booking date. Final pricing will be confirmed at the time of quotation.

Overview: These Terms & Conditions govern promotional offers made by Luné Travel.

General Conditions:

• Promotional prices are indicative and subject to availability
• Prices may change due to external factors
• Promotions are confirmed only after full payment
• Supplier terms may apply

Scope: Refunds apply only in accordance with supplier and service provider policies.

Conditions:

• Refund requests must be submitted in writing to Luné Travel.
• Refunds are subject to third-party supplier terms and processing times.
• Full or partial refunds may be offered depending on the service provider's cancellation policy.
• No refunds are issued for denied visas, travel restrictions, or non-utilisation of booked services unless otherwise agreed.

Processing:

• Once approved, refunds will be issued to the original payment method.
• Processing time may vary depending on payment provider and supplier policies.

General Disclaimer: Luné Travel acts as an intermediary between clients and third-party service providers. We are not liable for loss, injury, delay, or inconvenience caused by third-party providers.

Pricing & Availability Disclaimer: All prices displayed are indicative only and not guaranteed. Prices may change due to availability, seasonality, exchange rates, airline fare changes, fuel surcharges, taxes, or supplier adjustments. Final pricing is confirmed at time of quotation.

Package Inclusions & Exclusions: Only services explicitly listed as included form part of a package. All other costs are excluded.

Visa & Entry Requirements: Travellers are responsible for meeting passport, visa, and entry requirements. Visa approval and entry are not guaranteed. No refunds apply for refusals or denied entry.

Travel Insurance Disclaimer: Travel insurance is strongly recommended and not included unless stated. Luné Travel is not liable for losses arising from lack of insurance.

Changes, Cancellations & Refunds: All bookings are subject to supplier cancellation and refund policies. Fees may range up to 100%. Refunds depend on third-party suppliers.

Force Majeure: Luné Travel is not liable for events beyond our control, including natural disasters, pandemics, strikes, airline disruptions, or government restrictions.

Accuracy of Information: Content may change without notice. We do not guarantee all information is error-free or current.

Limitation of Liability: Liability is limited to the amount paid for services booked through Luné Travel.

Governing Law: These Terms & Conditions are governed by the applicable laws of the country in which the client resides or the jurisdiction agreed upon in writing. This ensures that all international clients are covered, not just those in South Africa.

All bookings and services are subject to Luné Travel's Terms & Conditions, Cancellation & Refund Policy, and Privacy Policy.

By submitting this form, you acknowledge and agree to Luné Travel's Terms & Conditions, Cancellation & Refund Policy, and Privacy Policy.

If you have any questions about these Terms & Conditions, please contact us at: info@lunetravel.com